CQC find Norfolk supported living service is rated Outstanding


The Care Quality Commission has found the quality of care provided by Dimensions East Anglia, to be Outstanding following an inspection in August.

 Dimensions East Anglia provides supported living and personal care for people with complex learning disabilities. At the time of our inspection, 178 people were using the service.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-353712709


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Dimensions East Anglia was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.  


Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:


“Our inspection team were really impressed by the level of care and support offered to people at Dimensions East Anglia. 


“The service provided exceptional, compassionate care to people which enhanced their lives, through adaptive and creative ways of communicating.


“Staff used individualised methods to promote people’s independence through achieving their identified goals and supporting them through each step.


“The service was engaged in creating an innovative approach to caring

for people living with learning difficulties focusing on what people wanted to achieve in their lives, how they could overcome any obstacles, and ultimately achieve a positive outcome.


“It is an outstandingly well-led service that actively promotes a positive, inclusive and open culture. The structure of the service worked for people, so that locality managers were always available to support staff and people when needed.


 “All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


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