Nicola will be responsible for the delivery of training and induction courses for new staff at Bluebird Care’s three regional offices in Kent (Maidstone, Tonbridge and Gravesend). Prior to the creation of the Training Manager role, all routine training and inductions were delivered by each regional office’s Care Manager.
Nicola’s appointment will ensure that a routine approach to training delivery is applied across all offices, and will allow Care Managers to focus on their primary responsibilities and manage the day–to–day running of the business.
Bluebird Care requires all new staff to complete an in-house three day induction course which provides comprehensive training in many areas of care delivery, including medications, moving and handling, dementia care, mental health, safeguarding and food hygiene.
In addition to delivering induction training, Nicola will provide established Care Assistants with training courses to aid their career progression.
Bluebird Care has also invested in specialised training facilities at each regional office. The new facilities feature hospital beds to ensure proper moving and handling training can be replicated, as well as equipment for medication delivery, first aid and resuscitation techniques.
Commenting on her new role, Nicola Walmsley said: “I originally joined Bluebird Care as a Care Assistant three years ago. My father had recently passed away and during his last months he had regular care visits, so I saw first-hand what a wonderful job they did for him.
“I went into care because I wanted to be able to give back the support he had received to other people at their time of need. My new role is very rewarding and I enjoy being able to help our Care Assistants to learn new skills and continue to improve the care they deliver.”
Clare Mortlock, Operations Manager at Bluebird Care, said: “The Training Manager is a critical role within Bluebird Care. Nicolas appointment will ensure that our Care Assistants are ready to go out and provide high quality support to our customers at the standards that they expect.
“We understand that every customer is unique, so within our training we emphasise a person-centred approach to the delivery of care, instilling this approach in all of our care workers.”