It is always nice to be appreciated – as demonstrated by residents of Lakeview Rest Homes in St Annes.
The residents and their families wanted to show their appreciation for those who help them. The idea grew from there and an Awards Ceremony was the result.
Pete Wood said ‘When the residents and care team came up with the idea I really wanted to understand the underlying reason for it. If it’s just saying someone is the best at this or the best at that, then I’m not a fan of this approach. But I needn’t have worried – they pitched it perfectly as a celebration of what we do and as a thank you to everyone. No one person can make this service work – essentially it’s about team work, and in recognising this we had a lot of fun too. My brother Nick and I were both delighted and proud to make the presentations.”
So it was that Lakeview, which comprises The Moorings, Rosewood Lodge, Lake View and Newfield Lodge recently hosted its own WOW Awards. The votes for award winners were purely based up on votes, feedback and compliments from residents, friends, families, suppliers and team members.
Numerous awards were presented during the evening ceremony.
For example Gina Pownall, manager of Lakeview, was awarded The Wow-Outstanding Contributor to the Company Award and colleague Jane Hearn, manager of Lakeview, was presented with the Most Inspiring Leader Award.
Fiona Fox the registered care manager at Rosewood Lodge received the ‘Above and Beyond Award’. David Bentley, who has a relative at Rosewood said, “Since Fiona took over as the registered manager she has inspired both staff and residents alike.”
Carol Pilling, Senior Carer at Newfield Lodge, received one of the Carer of the Year Awards and said ‘I am so proud to have won my award – in this job you want to do the best that you can. This award from team mates and residents tells me I’m doing that. Thank you.” Colleague Andy Stuart was delighted for her and said, ‘Carol is always on the ball, she cares as well as leads! Nothing is too much trouble!”
Similarly the Deputy Manager of The Moorings, Emma Bamber, was delighted to be given the ‘Overall Carer of the Year Award.’
The ‘behind the scenes’ staff, such as drivers, joiners, cooks, cleaners, administration staff and many others, who all play such a vital role in the efficient running of the homes, were also recognised. For example The Team Joiner Award was presented to Richard Fisher.
Other awards demonstrated the good humour and sense of fun which is found in Lakeview’s homes. Richard Fraser was awarded Team Joker Award, and resident David Bentley, said “Richard – he is always cheerful, just like that.”
Naomi Leppington, (Senior Carer at The Moorings) was recognised for an entirely different reason – she received The Eternally Late Award. This elicited great humour all round, as did the Duct-Tape Award for Val Petrisko ( Maintenance Team), the Cool under Pressure Award to Malick Sowe, (Manager Newfield Lodge), the Head in Sand Award to Charlotte Clarke (Carer at The Moorings) and The Glamour Award (Kasai Tercjak)
Nor did the Directors escape! As Claire Henning, Sales and Relationship Manager revealed
“Staff also took the opportunity to turn the tables and present their own awards to their employers. So, sadly, a posthumous award to Marie Wood who started the business 30 years ago – she was affectionately given The Mother Therese Award.
Her husband Peter Wood (senior) was awarded the ‘Codfather Award’, since he once owned fish and chip shops. And their sons Pete and Nick were given ‘Best Employers Awards’ –to thank them for being such wonderful employers and to let them know that we appreciate them”.
Bev Barnes, whose relative Joan Taylor is a resident at one of Lakeview’s homes, summed up the feelings of many when she said: “The staff always make mum smile and she is happy living in Rosewood Lodge. We travel from the North of England and are always made welcome and offered a drink.”
Finally director Nick Wood said, “Staging these awards gave us an opportunity to say well done and thank you, not only to our award winners, but to all the members of our care teams across the group. Delivering good, quality care really is all about team work and an appreciation of your fellow colleagues because a collective effort working towards a common goal is the foundation for success in achieving the best possible outcomes for our residents.”