Working here feels less like a job and more of a pleasure. This is down to the very supportive team and warm ambience I experience throughout the care homes. Encore’s staff are so passionate about what they do and strive to provide the best care.
I look forward to coming into work and when my shift comes to end, I leave feeling satisfied that I was able to do my best to provide the highest standard of care possible. However, no one person can do this alone. Together we achieve our objectives and we do it happily. We bring a sense of happiness, wellbeing and belonging to every resident in our care by working together as a team.
Lack of time is always an issue where healthcare is concerned, but at Encore time is made available, even during the busiest of shifts. We all pull together to provide the resident, their family members and visitors with all the time they might need.
The homes have been purpose-built not only for the comfort and care of the residents, but also with the staff in mind. There is a staff kitchenette with microwave and refreshment facilities, where we greet our colleagues and check the rota. The Deputy Manager is very supportive of the off-duty rota, taking into consideration all staff requests by planning the rota three weeks in advance. This allows me to plan ahead and ensure a better work and personal life balance.
As a Registered Nurse I have the full support from management as well as having a Unit Manager on each floor. The General Manager and Deputy Manager work very hard to support their nurses and regularly express their appreciation.
I particularly like the implementation of the Senior Care Assistant (SCA) designated to each floor. At the point of handover, I liaise with the SCA to ensure clear communication is carried out throughout the team during each shift. The SCA ensures that the team is well supported and informed, taking into consideration the skill balance amongst care staff.
Each floor also has a nurse station which leads to a clinic room; housing the drug trolley, stock and equipment. We take pride in maintaining these areas so that they are uncluttered, well-stocked and clean.
I feel further supported by a detailed daily handover sheet which is filled out in the diary. There is also a communication book which lets me know who is working part-time or returning from leave, so that I can make sure they are fully informed when they start their shift. The nurses liaise with one another and support when required.
Daily meetings called ‘11 at 11’ are held in the Manager’s office for nurses and SCAs to meet with representatives from all departments of the home. It’s during this time that important issues are discussed and staff are given the opportunity to raise any concerns or communicate information.
I have worked as a Registered Nurse for many years and being part of Encore Care Homes has restored my faith as a healthcare worker. We achieve great things for those in our care, helping our residents to enjoy life to the fullest.