The Care Quality Commission has found the quality of care provided by Church View in Stoneygate, Leicester, to be Outstanding following an inspection in June.
Church View is registered to provide care and support for up to eight people with a learning disability who present behaviours which challenge.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-133803108
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Church View was rated Outstanding for being caring, well-led and responsive and Good for being effective and safe.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were really impressed by the level of care and support offered to people living at Church View.
“The service was exceptionally well led by a dedicated registered manager who was passionate about the people who lived at the home. The culture and ethos within the service was that of transparency and empowerment. This was achieved by encouraging people’s involvement and ensuring they had access to information which supported and promoted their equality, diversity and human rights.
“We saw that people were at the centre of their care and found clear evidence that their care and support was planned with them, and not for them.
“Each person had an ‘All about me’ record which provided a clear picture of the person including their needs, wishes, fears and aspirations. People were supported and encouraged to have strong links with the local community.
“People spoke of the trusting relationships they had with staff and the positive impact this had on their day to day lives.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”