Norfolk care home team accredited in specialist care


The care team at Olive House Care Home in Newton Flotman have become accredited as specialists in providing support around end of life care.

Norfolk care team accredited in specialist care

Head of Care, Kerry Gooda and Home Manager, Lesley Eastoll have become recognised ‘Six Steps Champions’ as part of a scheme led by Norfolk Community Health and Care NHS Trust, and have shared their knowledge with the rest of their team.

Olive House is part of the Healthcare Homes Group and provides residential care for up to 45 people. Kerry and Lesley took part in the programme to increase the support their team could offer their residents around end of life care and the choices they can make.

They attended workshops between September 2016 and March this year and received training within the home.

The support and specialist learning will mean that they can provide even better care for residents nearing end of life and will be able to ensure that more residents can stay at the home during this time where possible, without being admitted to hospital.

Lesley said, “The Six Steps course was really fascinating and a great way for us to improve our knowledge of this crucial area of care provision.  We want to be able to provide the highest quality care throughout a resident’s stay with us, and a big part of this is based around communication with individuals and their families to understand what they would like from our care services and what their choices are.

“We are in a real position of privilege and trust when caring for someone at this sensitive and difficult time, and we want to do all we can to ensure we base everything we do around dignity and respect.

“We’ve used our learning to train every member of our team and look forward to sharing this with other homes looking to improve their knowledge in this area.”


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