Welcoming an analysis of the views of older and disabled people by Healthwatch England, Bridget Warr CBE, Chief Executive of the United Kingdom Homecare Association, said:
“As a society, we should be proud that the vast majority of people receive good support at home, but concerned that this is not always the case.
“Healthwatch’s report adds to the growing body of evidence on the human impact of a fragile care system. UKHCA strongly believes that the solution is properly resourced services, commissioned in a flexible way, so that front-line care workers have sufficient time meet people’s needs in full.”
UKHCA’s assessment of the findings from Healthwatch’s report supports the Association’s view that an underfunded care system has a direct impact on the experience of people who receive home-based support and their families. In serious cases, this can affect people’s wellbeing, particularly around safe administration of medicines.
In addition to proper funding, local councils (who commission the vast majority of homecare in England) need to address the impact that their contracting arrangements have on service delivery, and care providers’ ability to recruit, train and retain an experienced workforce able to meet the needs of an aging population.