Sowerby House care home has shown ‘significant improvements’ during its latest inspection by the Care Quality Commission (CQC).
The Thirsk-based home, on Front Street, received a ‘good’ rating, in two categories by the independent regulator. The home had been disappointed to be put in special measures during an inspection in October 2016, and the team has worked hard during the six months between inspections to improve the rating. This included additional training and renovations to the home. The CQC judges a care facility and provides a rating by the questions is the service safe, effective, caring, responsive and well led.
The home is working closely with North Yorkshire County Council and is now able to accept new residents as a result of this report.
Comments in the report included: “This place is safe. I have checked that there are alarms on the doors near me and the staff would come quickly if I was scared,” “The laundry service here is better than a 5 star hotel and they put it away for you as well,” “When I am feeling low staff will pop in and although my room is quiet usually, when they all keep coming in for a chat it does get busy and I love it,” and “The hospitality for visitors is really nice and makes them feel as though they have popped in to see me for a cup of tea and cake; it’s as though I was at home still.”
The report stated: “Our observations reflected the positive feedback we received about staff. We observed good caring practice throughout our inspection.”
Following the release of the report, a resident’s family member contacted Neil Todd, the Home Manager at Sowerby House, commending the improvements to the home: “Since you have been in place as Manager it is evident that you have worked immensely hard to bring standards and working practices to the level that they are at now. I personally want to thank you for this and my email is a recognition of it. You should be extremely proud of how the home is now, which clearly reflects your achievements to date; these have been truly been inspiring.”
Neil Todd said: “We are delighted that the CQC has acknowledged the significant improvements Sowerby House has made in the past six months. We know we still have work to do to improve the home further, but this vote of confidence shows that we’re on the right track, and we’re going to keep going to make our service even better.
“We welcomed the comments from the CQC, and hope that at our next inspection the areas that were rated ‘requires improvement’ will be upgraded to ‘good’ as we will have been able to demonstrate that our improvements can be sustained.”
Sowerby House forms part of Larchwood Care and provides residential care for up to 40 older people.