Drovers House, which is run by WCS Care Group Limited, provides accommodation and personal care for up to 75 older people who may live with dementia. There were 71 people living at the home at the time of our inspection visit.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-937346003
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Drovers House was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being caring, safe and effective.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support given to those using Drovers House. We found that people were very much put at the heart of the service and were fully involved in planning their care.
“Staff and the management team shared and demonstrated the provider’s philosophy that, ‘every day should be a day well lived’. Staff received training in the provider’s values, which included, ‘play, make their day, be there and choose your attitude’. People were supported to maintain their purpose and pleasure in life and to plan ahead with staff.
“The provider employed lifestyle coaches, who were dedicated to supporting people to make the most of each day through physical activity. The group and one-to-one activity sessions were effective and the positive impact on people’s moods was visible. Care staff ran a nightly ‘wide-awake’ club so people who did not sleep well spent their waking hours in purposeful activity. Healthcare professionals were complimentary about staff’s skills and willingness to engage people’s interest.
“People were encouraged to maintain their preferred and familiar routines and habits. They were supported to maintain and improve their self-esteem by pursuing their individual interests by running and attending in-house clubs, events and celebrations, with days out in the local community.
“The service was innovative and creative and constantly strived to improve the quality of people’s lives. The provider had also researched and reflected on how an internationally recognised provider of excellence in dementia care provided care. They had implemented technological systems that promoted undisturbed sleep, ensured staff and management had access to the most up-to-date information at the press of a button and enabled relatives to be fully informed and involved in their relations’ care.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”