Staff and residents at a Cirencester care home are celebrating being rated ‘good’ in their most recent Care Quality Commission (CQC) inspection.
Inspectors visited Watermoor House, in Cirencester, in April and were impressed with the ‘genuine sense of fondness and respect between the staff and the people using the service.’
One resident told the inspector: “The staff are kind and caring.” With another adding: “They are very good at their job. They definitely know what they are doing.”
A member of staff told them how much they enjoyed working at Watermoor House. The inspection report also confirmed that relatives spoken to during the inspection said their loved ones felt safe and comfortable at the home.
Following an inspection in November 2016, the home was required to make improvements to some of its procedures and this latest report noted that the necessary improvements had been made since the previous visit.
Home Manager, Ruth Halstead told us: “We’re absolutely delighted with our inspection report. All of the staff at Watermoor House work hard as a team to provide the best possible care for our residents so we are over the moon to see that this is reflected in such a positive report and overall rating.
“We aren’t complacent though and we have further plans in place to ensure our policies and records are in line with the necessary requirements. Our latest report noted that there is a system in place to drive improvements in our daily records and we continue to focus on this area.”