Surrey based care provider named ‘Specialist Care Provider of the Year’


Private care-provider Regard, has been named ‘Specialist Care Provider of the Year’ in the 2017 national awards of HealthInvestor magazine which recognise achievement in the business of healthcare by a huge range of organisations, ranging from financial and property advisers, to clinical services and technology providers.


The judges said: “Regard Group made great strides in 2016, under the leadership of its charismatic CEO, which saw circa 10% organic growth, and an extended new service pipeline, notwithstanding marshalling a high profile merger consolidation, and receiving independent recognition for enhancing its quality assurance programs.


“The Regard Group stood out in evidencing a step change in its approach to care, over and above comfort and safety. Through focusing on performance measurement it demonstrated its ability to bring meaningful change to the lives of its clients and in doing so has built an economically sustainable business model to support the financial pressures of commissioners.”


Regard’s CEO, Sandie Foxall-Smith, said: “We are delighted to have been named as the winning ‘Specialist Care Provider’ in what the organisers have acknowledged as the most competitive year in the awards’ 11 year history.


“We should be especially proud of ourselves because we faced stiff competition from eight other companies in our category, and it’s great recognition of, and reward for, the hard work I know everyone at Regard has put in over the past year.


“To be named by HealthInvestor as the top specialist care provider is a wonderful independent endorsement of the way Regard succeeds in combining the provision of excellent care with sound commercial business principles.”


Judges considered deals that all nominees had been involved in during the past year. For Regard this included the opening and prompt occupation of 12 new services, the success of which was attributed to their careful monitoring of and targeted response to, relevant local authorities’ demands.


Regard now supports 1,016 individuals across the country – a new record for the care-provider – and has introduced 110 new beds in the last two years as a result of new service launches. A further 12 new openings are planned by mid-2018.


Sandie Foxall-Smith, who was included in HealthInvestor’s Power Fifty List in 2016, said:

“Despite the market being very tough at the moment, Regard is growing steadily across the country – both occupancy-wise and business-wise – and it’s a very exciting time for us.


“This award is the icing on the cake – we were so pleased by the positive feedback we received.”


Judges said they were impressed by the way the Regard Group’s investment team demonstrated innovation and excellence in the deals they worked on over the past year, and in the quality of the care the organisation provides to clients, which was described as ‘the best care for adults with learning or physical disabilities or mental health problems’.


Highlights from Regard’s winning entry included ambitious projects such as nationwide implementation of a pioneering method of data capture developed in-house; innovative training in positive behaviour support (now on a six-year national roll-out); Institute of Leadership Management accreditation tor their internally-run ‘Managing People at Work’ programme; excellent client support exemplified by their benefits team; and meticulous quality control by the in-house audit team.


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