‘Outstanding’ inspection for Oxfordshire care home


Freeland House, the Minster Care-run nursing home in Oxfordshire, has become one of the few adult social care services in the UK to have its leadership rated ‘Outstanding’ by the Care Quality Commission (CQC).


Inspectors found that the atmosphere at Freeland House was “very positive, welcoming and friendly”, and that residents were “supported by skilled and knowledgeable staff that knew [them] well”. The report also praised Freeland House’s “positive, open and inclusive culture that put residents at the centre of service operations”.


Only 1% of adult social care services in England have been rated Outstanding in the well-led area of inspection, according to the CQC’s latest State of Care report.[1]


The report commended Home Manager, Frances Payne, for her “hands-on approach”, providing “strong leadership to the team, stability and a track record of ensuring compliance” and working “with a number of external partners to enhance the quality of the service and ensure continuous staff development”.


Frances Payne, Home Manager at Freeland House, commented: “The team at Freeland House have worked hard provide our residents with an environment that feels like a home from home, so it is very rewarding to get such positive feedback from the CQC. We are always looking at ways we can develop and enhance our care provision, and this rating shows that our approach of putting people at the heart of our service is supporting us in providing high quality care.”


The CQC inspection evaluated the service in five categories, reporting on whether the home care is ‘safe’, ‘effective’, ‘caring’, ‘responsive’ and ‘well-led’ by speaking to several people who have experienced the service, including residents, their relatives and health professionals. Following the inspection, Freeland House received a ‘Good’ rating overall.

[1]Care Quality Commission, State of Care Report. Available at: http://www.cqc.org.uk/sites/default/files/20161019_stateofcare1516_web.pdf


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