Mansfield home care service found to be caring and compassionate by CQC


The Care Quality Commission has found the quality of care provided by Workwise Healthcare Limited, in Mansfield, Nottinghamshire, to be Outstanding overall following an inspection in December. 


Workwise Healthcare provides support to people in their own homes in Mansfield and the surrounding areas of north Nottinghamshire. At the time of our inspection 120 people were using the service.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.


Workwise Healthcare Limited was rated Outstanding overall, Outstanding for being caring and responsive and Good for being safe, effective and well-led. 


Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team were really impressed by the level of care and support given to those using Workwise Healthcare Limited. 


“People told inspectors they felt safe receiving care in their homes from staff of Workwise Healthcare and did not have any concerns about the care they received. Staff knew how to protect people from harm and referrals were made to the appropriate authority when concerns were raised.


“Staff had an excellent understanding of people’s support needs and used skill and innovative methods to ensure they received personalised responsive care. Forethought and innovation was used to ensure that people had the opportunity to take part in enjoyable, constructive activities that reflected their interests and life history.


“We observed very positive, caring relationships between staff, people using the service and their relatives. Staff always ensured that people and their relatives were involved in making decisions about their care and their wishes were respected.


“Care staff we spoke with told us how much they enjoyed working at the service and how it gave them tremendous job satisfaction.


“The service provided exceptional end of life care. The provider had trained two staff members to be end of life champions and the registered nurse for the service was a dementia friend. We saw people’s wishes for care at the end of their life were discussed and the provider worked with other services to ensure these wishes were met.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”



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