Worcester domiciliary care service is rated Outstanding by the Care Quality Commission


The Care Quality Commission has found the quality of care provided by Hamax Ltd in Malvern Gate, Worcestershire, to be Outstanding overall following an inspections in February and March. 


Hamax Ltd is run by Home Instead Senior Care. The service provides personal care to people living in their own homes in the community. Its primary focus is to provide a service to older and younger adults who live with dementia and other conditions. At this inspection, 75 people were receiving support with personal care.


Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/provider/1-370196462 


Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

 Hamax Ltd was rated Outstanding overall, Outstanding for being caring and well-led and Good for being effective, responsive and safe.  


Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:


“Our inspection team were really impressed by the level of care and support offered at Hamax Ltd. 


“Relatives we spoke with informed us that staff showed a high level of compassion towards their family members. All the people we spoke with explained how staff went over and above what they expected from them and they couldn’t ask for anything more.


“People and their families completed life journals with staff as a renaissance tool and to capture family traditions, celebrations and their feelings about life. This supported staff to know people well and to respect their cultural and spiritual needs. 


“The management team listened to the views of people using the service, relatives and staff and made changes as a result. There were systems in place to monitor the quality of the service to aid continuous improvement. 


“One person explained how when they needed extra support this was arranged easily and quickly as they wanted. Another person told us how they had been in hospital and decided to return home quickly, they said one call to the office and their support was arranged straight away.


“The service used innovative methods to maintain links with the community

to sustain best practice and share knowledge and skills.


“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    


Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:


“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.     


“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”



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