Southwold staff praised for being friendly, caring and responsive

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Southwold House a care service, in Leigh-on-Sea, which specialises in residential support for people with learning disabilities and other associated complex needs has been rated as ‘Good’, according to its latest inspection by the Care Quality Commission (CQC).

 

Southwold House was praised by inspectors, for providing a safe, effective, caring, responsive and well-led service. Inspectors were pleased to confirm that having achieved a ‘Good’ rating when last inspected, that the service remained ‘Good.’

 

The report said: “People were supported by skilled staff who knew them well and were available in sufficient numbers to meet people’s needs effectively. People’s dignity and privacy was respected and staff were friendly and caring. People were supported to participate in social activities including community based events.”

 

CQC also continued; “Staff were aware of people’s individual needs and responded to these in an individual way. A relative told us that a person living in the home needed all tasks and actions to be completed in a systematic and routine way so that the person did not become distressed. The relative said, “Everything has to be in order and staff do this. Staff communicate well. They seem to understand and they are definitely responsive to people’s needs. It is amazing how much [person’s] life has improved since they settled at Southwold House. Staff have worked so well with them.”

 

Gari Mungwariri, Manager at Southwold House, says: “I am extremely proud of the team at Southwold House and they should be very proud that we have received a ‘Good’ rating, this is down to the hard work and commitment to Southwold House the staff team continually show. There are occasions where the team have gone above and beyond what is expected of them.”

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