It was rated Outstanding for being well-led and responsive. It was rated Good for being safe, effective and caring.
People received extremely personalised care. Although some people could not communicate their needs verbally, the staff found creative ways to involve them and to understand what the person wanted. Staff displayed empathy and helped people overcome fears and challenges.
The care provided resulted in positive and measurable changes for individuals who lived at the service.
The culture at the service was exceptionally inclusive. The staff, family members and external professionals worked together to support people. This meant that people’s best interests were always being discussed and planned for. The provider was willing to adapt and change approaches based on information from the staff, families and others.
Debbie Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is always encouraging to find an Outstanding service and No. 36 is no exception.
“People were being cared for by well supported and trained staff, that were happy working at the home. The staff continuously reflected on their own practice and worked together to make a difference in people’s lives.
“The staff valued the individual needs and wishes of each person and made sure these were central to the support they received.
“It is particularly pleasing to see the exceptional work supporting people when they first moved to the home. This work has been recognised and praised by external professionals and families.
“The provider has shown a commitment to continuous improvements, responding to the needs and wishes of the people who live there, staff and other stakeholders.”
You can read the report in full at http://www.cqc.org.uk/location/1-1077792941