CQC carried out its inspection at The Baden Powel Centre, which is run by Quality Care (EM) Ltd, in December 2016. The service provides accommodation and personal care for up to 16 adults who have a learning disability and autism or other associated needs.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-496389311
Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. The Baden Powell Centre was rated Outstanding overall, Outstanding for being caring and well-led and Good for being safe, effective and responsive.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were really impressed by the level of care and support offered at The Baden Powell Centre.
“We found people were supported to live their lives as independently as possible, both within The Baden Powell Centre and out in the local community. Support was specifically tailored to each person’s needs and aspirations, and the service had made a positive difference to the lives of those being cared for.
“People were given opportunities to try new activities and build on their skills. Staff supported them to reflect on their achievements and look at what they would like to do in the future – one person was looking forward to being able to live more independently, while others accessed community facilities such as sports clubs.
“There was a robust system to protect people from the risk of harm and abuse, and people, relatives and staff felt confident in being able to raise concerns about unsafe care.
“Staff were well supported, qualified and trained in a range of skills to meet people’s needs. This included bespoke training to ensure the right care for those with complex needs. Staff were also encouraged to contribute to planning people’s care and put forward ideas to improve the quality of the service.
“Apartments at the service were safe and comfortable and people were supported to make their own lifestyle choices. This included being involved in planning and regular care reviews – so they received a service that worked for them – as well as access to a range of health and social care professionals for advice, treatment and support.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”