Laxton Hall provides accommodation for up to 29 people who require nursing or residential care for a range of personal care needs. The provider staffed the home with Polish Sisters of Mary Immaculate; an order recognised for its humanity and compassion.
The Sisters were sent from the Mother House in Poland, where they gained experience in caring for the elderly, particularly those who have been affected by World War II events. They provide supervision and guidance to all staff in order to uphold the Polish culture, traditions and language.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-105106051
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Laxton Hall was rated Outstanding overall, Outstanding for being caring and responsive and Good for being well-led, effective and safe.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were really impressed by the level of care and support offered at Laxton Hall.
“The strong cultural and compassionate ethos of the service provided at Laxton Hall was evident in all areas.
“Everyone living here receives person centred and culturally specific care, which promoted all aspects of being Polish and created a positive healing environment.
“The provider had created a community where people who had shared experiences in their early life, for example during World War II, could be together to talk through their experiences in order to form a deep, cultural bond. People consistently told us this was very important to them.
“People experienced warm, caring relationships with staff where conversation and sharing traditional Polish pastimes including story-telling and singing incorporated people’s need to feel at home.
“People’s healthcare needs were met by staff who were highly competent at closely monitoring clinical observations which enabled them to identify any deterioration in health quickly in order to respond.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”