Norfolk care home staff celebrate CQC inspection and £1m extension programme completion


A residential home near Dereham, has been rated as ‘good’ for the quality of service it provides by the industry’s regulator.  Bilney Hall in East Bilney, which is part of the Healthcare Homes Group, has recently been inspected by the Care Quality Commission (CQC) and is proud to announce it has received this positive grading. 


The rating comes during a special milestone year for the home, as staff and residents celebrate the building’s 150th anniversary, as well as the completion of an impressive £1m extension programme. 


The extension sees the addition of ten brand new, ensuite bedrooms plus a bright and well-equipped lounge, providing high quality, modern accommodation to those looking for residential or nursing care, including specialist dementia services, in addition to short-term respite support.


Inspectors visited Bilney Hall in February in an unannounced visit and spent time speaking with staff, residents, relatives of residents, the registered manager and a range of other team members.  


They looked to see whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home achieved ‘good’ ratings for all areas inspected and the report highlighted that “the staff were kind, caring and compassionate and they treated people with dignity and respect.”


Bilney Hall provides nursing and residential care for up to 64 people and has specialist support for those living with dementia.  The team looks to do all it can to create a home-from-home environment for residents to ensure they feel relaxed and happy, receiving care that is tailored to their needs.  Inspectors recognised this, stating, “All of the staff we spoke with knew people well. They understood their personalities and how they wanted to be cared for. People’s life history had been explored with them when they moved into the home.”


The interior and exterior spaces have been designed to offer stimulation and relaxation to residents and the report noted that “areas of the home had undergone refurbishment and decoration and this was ongoing. One area of the home had been converted into a library for people to enjoy and the main lounge had been redecorated. Further plans were in place to redecorate and refurbish other areas of the home including the setting up of a hairdressing salon that people would be able to visit to have their hair done.”


The new extension sees the addition of ten new ensuite bedrooms, each overlooking the tranquil walled gardens and rural fields, along with a new patio area and a large lounge.  While open and available to new residents now, the extension will be officially unveiled in a ceremony on Friday 19th May by local dignitaries, which will also mark the 150th anniversary of the impressive building.


Home Manager Jenny Daynes said: “This report comes at such a significant time for the home as we mark the important anniversary year for our wonderful building and further extend the care we can provide with the opening of our brand new wing.


“Since joining the home in November, it has been a priority for me to ensure that our processes and facilities are the best they can be.  We are privileged to be situated in a stunning part of the country and we want to create a real haven for our residents, with care and facilities to be proud of. We are already enjoying showing people around the new rooms and look forward to welcoming more residents to our home.”


The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.


The full inspection report can be viewed at


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