Sutton’s Jesmund Care Home rated Inadequate by CQC


A nursing home in Sutton, south west London, has been rated as Inadequate by the Care Quality Commission.

Jesmund Nursing Home in York Road provides accommodation and nursing care to up to 25 older people.

At the time of CQC’s inspection there were 22 people using the service, most of them living with dementia.

Following the inspection in February 2017, inspectors found the service was neither well-led or caring, rating the service Inadequate in these areas. It was Requires Improvement for being safe, effective and responsive.

At a previous inspection CQC had issued warning notices relating to safe care and treatment, premises and good governance.

At CQC’s most recent inspection, the provider remained in breach of regulations relating to safe care and treatment, dignity and respect and good governance.

Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“People who use residential care and nursing homes are entitled to services which provide safe, effective, compassionate and high quality care.

“We have taken urgent action to restrict any new admissions to Jesmund Nursing Home and requested weekly updates from the provider in regards to any incidents and accidents that occur and how these are managed. We are considering any additional action that we may need to take to further protect people from harm and will report on this when it is complete.

“The overall rating for this service is ‘Inadequate’ and the service is therefore in special measures. Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration of the service, will be inspected again within six months. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe.

“If not enough improvement is made within this timeframe and there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service.”

Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of internal and external appeal processes.

To read the report in full please click on


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