A Seaham residential care home for adults with learning difficulties has been rated ‘Good’ by the Care Quality Commission (CQC).
The home, run by Swanton Care & Community, was praised by inspectors who said the atmosphere and culture of the home was “welcoming, inclusive and relaxed”.
Eastholme, in Seaham, provides 24/7 care and support for up to four adults with learning disabilities and autism spectrum disorders.
The CQC said each of its five inspection criteria – is the service safe, effective, caring, responsive and well-led? – were rated as ‘Good’, making the home fully compliant with the regulator.
The unannounced inspection, which took place in December last year, included feedback from family members, service users, staff and external healthcare professionals.
Family members told inspectors that they rated the home very highly.
One relative said: “I never have anything but praise for them and what they do.” Another said, “It (Eastholme) has a calm feeling when you arrive.”
Inspectors made particular mention of staff at Eastholme who were praised for their kindness.
The report said the carers interacted with people who used the service in a caring, patient manner, regularly asking people about their opinions on a range of matters.
They also witnessed staff sharing familiar jokes with people who used the service and people reacting with laughing or reflecting the joke back.
Eastholme Manager, Jon Cox, said he was delighted that the home had received such a positive CQC report.
He said: “This is such a happy and positive home, I’m so pleased to see that this has been reflected in our latest inspection report.
“Every day we strive to provide the highest quality care and support for the people who call Eastholme home, so they can lead as independent lives as possible. I want to thank the team for all their hard work because without them this would not be possible.”
The report also highlighted the quality of environment and said the building was spacious, homely and appropriate to the needs of people who used the service, with one lounge that accessed the garden area, dining area and another lounge should people prefer time to themselves.
Inspectors also praised the activities on offer to residents, which included regular visits to Gateway Wheelers (a charity that enables people with disabilities to try bikes, tricycles and go karts), trips to a number of local parks and horse riding.