Home Instead Senior Care has announced that its office in Bath and West Wiltshire has recently received an Outstanding rating by the Care Quality Commission (CQC) following an inspection towards the end of last year.
This rating makes the Home Instead Senior Care brand the only homecare provider to hold 12 outstanding ratings.
With only 1% of adult social care services inspected (as of Oct 2016) rated as outstanding*, Home Instead’s offices form part of a very select group of providers.
The company was set up in 2011 by Alison and Nick Yeatman. Their philosophy is simple; to provide a service which enables older people to live independently in their own homes for as long as possible, while improving their quality of life.
Alison and Nick believe that their service stands out because of their strong ethos and the fact that the care they provide caters for their clients’ physical as well as social needs.
Speaking about this, Nick Yeatman said, “Our care services are very different, and we take a unique approach. Our clients and their families are at the centre of highly personalised services developed around their specific needs. We match clients to caregivers based on shared interests and care visits are of a minimum one hour in duration.
“The service we provide assures the safety and wellbeing of our clients and brings peace of mind to their families.
“We are delighted that the CQC have rated us Outstanding. It is a reassurance that we are doing things right. Our caring and compassionate caregivers love their work and feel respected for what they do. The service they deliver is highly valued by our clients and their loved ones.”
The company’s elderly clients and their families are enthusiastic about the service they receive. One client told the inspectors, “They never rush me and they have time to sit down with me.” Another said, “They are the best agency in the area and I have a hot line to the managing director. They have first class staff and they know how to pick a cheerful team. I have 3 staff and they are all lovely.”
A visiting professional described how impressed they were with by the standards of the service and care provided. They said, “The agency is the best in the area and is very responsive to the needs of the people who used its service.” Another professional said, “They have a very thorough assessment system to ensure that they really can meet the needs of the client. The carers turn up as expected and do not let people down.”
The company’s caregivers were also praised in the report by CQC inspectors who stated that ‘staff had an excellent knowledge about each of the people who used the service. Staff understood people’s needs and how their visits contributed to improving their overall quality of life. Care records showed each person’s needs were recorded in very good detail.’
Commenting on the company’s caregivers, Alison Yeatman said, ““This outstanding report bears testament to our caregivers’ hard work and dedication. They develop excellent and meaningful relationships with our clients.
“The most important thing is to find the right staff with the right attitude. Once they join us it’s really important to ensure they feel valued and appreciated – which they very much are!”
Martin Jones, Managing Director of Home Instead Senior Care, said: “I would like to congratulate Home Instead Bath and West Wiltshire on their Outstanding rating. They are a true representation of the Home Instead brand.”
*CQC’s report ‘State of Care 2015/16’