Sanford House nursing home in East Dereham, Norwich, has been praised in its latest CQC inspection report for kindness, compassion and having the ability to make residents happy. The home was rated as providing a ‘good’ care service in all areas in the inspection and staff were seen to demonstrate best practice in their approach to care, treatment and support.
Part of the Caring Homes Group, Sanford House provides nursing care and specialist dementia care for up to 40 elderly people. It was given a ‘good’ overall rating for providing a safe, effective, caring, responsive and well-led care service in the inspection which took place in January.
The CQC report praised Sanford House in its overall summary, and noted that “staff were well trained, kind and compassionate…. polite, thoughtful and treated people with dignity and respect.”
One resident told the inspectors: “I think they understand me and I know I can talk to them and explain what I am feeling.”
Meanwhile relatives praised the home with one saying: “It gives me total peace of mind my family member being here. Nothing is too much trouble, they get to know people and know what makes them laugh.”
Another said: “They have made such a difference with my family member. With support they have made really good progress and are much better than when they first came in. The one to one has really helped and my family member is more like their old self.”
The report continues adding there were good daily activities and the food was nutritious and generally well received. One relative said: “I come on a Sunday to have lunch with my relative which is nice.” Another relative said: “Since being here my relative has put on weight, which is nice.”
To find out about people’s experience of living at the home inspectors spoke with seven residents and seven visiting relatives. They also spoke with six members of staff that included nursing, care, kitchen and maintenance as well as managers, looked at care records and observed how the care team interacted with each other, with residents and with visitors.
Joan Auton, Home Manager, said: “At Caring Homes we want to ensure that every home is just that – a caring home and we are all extremely happy at the praise we received from inspectors in the report following their visit to Sanford House.
“All of our team members, residents and families work well together to support each other and it is very pleasing to see that our service has been rated as good by the CQC in every category as well as hearing all the lovely things that residents and relatives had to say about us.”