Newton Abbot MP Anne Marie Morris visited Riverview, a specialist care home in Teignmouth, Devon, and praised the extraordinary achievements of its staff in receiving a top accolade from the care industry watchdog.
The home for adults with complex needs including autism, behaviours that challenge, acquired brain injury and learning disabilities, was recently rated “outstanding” by the Care Quality Commission, placing it in the top 1% of care homes in England.
Riverview is managed by Craegmoor, part of the Priory Group, the mental healthcare specialists.
The Conservative MP said: “It was my absolute pleasure to visit the staff and residents at Riverview and to witness firsthand what a fantastic environment they live and work in.
“It was evident in the passion and commitment shown by Patrick and the team that they were wholly deserving of the ‘outstanding’ award from the CQC, and I look forward to revisiting Riverview in the future to congratulate them on their second ‘outstanding’ award.”
Patrick Van Rensburg, Registered Manager of Riverview, said: “We were thrilled to host the local MP and show her round, and the residents took pride in showing her their home.
“Our MP showed a real interest in what we were doing, and how we had achieved ‘outstanding’ CQC status and she congratulated us on it. We talked about what we felt had set our home apart, and she was very interested.
“It was definitely a highlight for Riverview and we would be honoured if she came back at any time, as it is a real boost for everyone – staff and residents.”
According to the CQC’s State of Care report published last year, 71% of the adult social care services in England were rated good, and just 1% outstanding. Last year, another Craegmoor care home, Wolverton Court, for adults with autism and learning disabilities, was rated ‘outstanding’ by the CQC.
In its inspection report on Riverview, the CQC praised the home’s management and staff team for being “outstanding in the way they cared for people”, “providing a strong person-centred culture”, “celebrating people’s achievements” and having outstanding leadership.
It went on: “Relatives and other agencies were, without exception, extremely positive about the service and the care people received. Relatives told us how people had moved from services where they had not been able to go out and had needed medicines to keep them calm and safe. We were told that since moving to Riverview, people’s lives had changed, and due to the care and the skills of the staff team, people had progressed, experienced new opportunities and had more independence.”
Riverview delivered care and support with the utmost kindness and compassion to residents, encouraging them to lead individual lives and experience as many new situations as possible, the CQC said.