NAPA members achieve twice as many CQC ‘Outstanding’ ratings


NAPA has collated the CQC quality ratings for all of its member homes in England. The results reveal that 2% of them have achieved overall Outstanding ratings, double that of the national average of 1%. Just as remarkable is that 88% have achieved either Good or Outstanding in the Responsive element of the 5 questions that Inspectors ask in order to establish how well a service is performing.

NAPA members say that the support and information they receive has contributed to their Outstanding rating. Christine Asbury, Chief Executive of WCS Care says: “NAPA has influenced our culture and approach to care. It plays an important role in highlighting how care homes should be stimulating environments where people can have fun, make friends and stay active.”

Creative and innovative practice features strongly in the CQC reports of the successful homes. Another key factor is the Whole Home Approach that NAPA has pioneered for many years. Achieving truly person centred care is dependent on every member of the team recognising the part they play in achieving a life full of love and laughter for every resident. It is not only the Manager who is a great leader in these settings but the skilled activity or social care lead who supports this way of working to achieve great health and well being for those they support. Understanding how people choose to spend their day, giving them the voice to express it and the means to control what they do is paramount in achieving an Outstanding rating.

A quote from an Outstanding home’s inspection report: “We could see that the provider creatively sought to engage people in meaningful activities to keep people occupied in a range of social situations.”


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