Riverside Care Centre, which is operated by Canterbury Care, has been praised by the CQC, the care sector’s independent regulator, after it was awarded a ‘Good’ rating.
The CQC judges a care home and its staff on safety, effectiveness, care, responsiveness and leadership.
Located in Sawley, Riverside Care Centre provides residential care, which includes dementia care, for up to 40 residents.
The CQC’s inspection report, which included comments from residents and their family members, said: “I feel safe here, they look after me” and “Staff are very good with me and with other people.” As well as: “There is little turnover of staff which is always reassuring” and “The staff very much regard the family as part of the care. They always know what your relative has been doing and provide up to date information,” as well as “People are treated with professionalism, patience, dignity and above all humour.”
Comments from visitors and social care professionals included: “I am very happy with the service received,” and “It is reassuring to see every time I visit investment is being made.” In addition: “The service appears to be meeting [named person] needs very well” and “the home is looking better with some of the work that has been done.”
Cath Carr, Home Manager at Riverside Care Centre, said: “This is welcome news for everyone associated with the home and is a testament to the hard work and commitment of our staff. The findings are very pleasing, particularly the comments from residents and their families, but we won’t rest on our laurels and will always look at ways to improve our services.
“Our number one priority is the safety and care of our residents and we are dedicated to providing an effective service. Hopefully we will be celebrating further positive inspections in the future.”