A warm-hearted carer who devotes her life to looking after other people is going to be looked after herself in truly sumptuous style after winning the top award from Bright Care, the fast-growing Scottish in-home care provider.
Lois McNeill, who works with Bright Care’s Edinburgh branch, has been named Care Worker of the Year 2016 after clients sang her praises as someone who embodies Bright Care’s commitment to high quality care and companionship for its private clients.
Lois, who has been with Bright Care for five years now, will be treated to a stay in fabulous five-star luxury at Fonab Castle, a unique and extraordinary Highland hotel nestling in the heart of Perthshire near Pitlochry.
She will be able to relax for a while in one of the individually-designed suites, enjoy fine dining with views across the Tummel Valley and pamper herself in the haven of tranquillity which is the Castle’s spa.
Tim Cocking, founder and director of Bright Care, said: “Lois truly deserves this award. She is kind, dependable, committed to building up a meaningful relationship with her clients and has a gentle and yet professional demeanour at all times. Lois has been a great ambassador for us since the day she joined the team. We have an excellent team at Bright Care and our people are our champions. Lois is an exemplary winner.”
Lois was picked out of more than 180 staff at the £2.5 million turnover company which provides its award-winning services from offices in Glasgow, Edinburgh and Perth, and has a new office coming online in Stirling in the New Year.
She said: “I am so delighted. Having worked for Brightcare for the past 5 years I have a wonderful team behind me who support and encourage the good relationship I have with all my clients.
“All the carers at Bright Care make time for their clients and go out of their way to build up a relationship, so it is a real honour to be selected for this award. I can’t tell you how much I am looking forward to my stay at Fonab Castle. It looks wonderful.”
Bright Care clients lined up to pay tribute to Lois’s unique caring skills. John Butler, whose mother Lois looked after, said: “Lois made a huge difference to my mother in her last years and she was regarded by all of us as a friend, not just a paid agent.
“My mother always looked forward to Lois’s visits and she took care of lots of the little things that make the difference between having a life and just existing. Those of us who know her cannot speak highly enough of her professional care and attention but also of her genuine affection for those she looked after. It is terrific to hear that she is being recognised and it couldn’t be more deserved.”
Amongst others, Lois was nominated by Anne Robb and Joyce Murray. Ms Robb said: “She always arrives on time, and with a smile. She is very helpful with shopping and cooking and she does the occasional ironing. She knows Edinburgh well and suggests nice places to go for a coffee and a chat.”
Ms Murray added: “She is lovely. She has turned my life around and continues to do so.”
Lois was 2016’s company-wide winner. Finalists from Bright Care’s other offices received M&S vouchers and everyone who was nominated was presented with a certificate to record their achievements.