Outstanding CQC rating for care home for mental health in Bristol


Congratulations to everyone at Manor Community Care Home which has recently become the first care home in Bristol specialising in mental health to be rated ‘Outstanding’ by the Care Quality Commission (CQC).

The hard work of staff and management at Manor Community Care Home has been recognised in the report, with staff commended for the ‘genuine passion’ they showed for their jobs. Inspectors commented that there was a sense of living together as an ‘extended family’ and ‘staff supported people as equals; their approach was respectful and patient.’

The home prides itself on enabling individuals to lead fulfilling, independent and active lives within the community, recognising people for what they ‘can do’ rather than what they ‘can’t do’.

The owners of the home, said: “We are delighted with this inspection result which is thanks to the dedication and commitment of staff, and the relationships they have built with the individuals who they support.  We are very much at the start of a journey and we will continue to work hard to deliver the best possible service for the individuals we support.”

Manor Community Care Home was established over 20 years ago by Muriel Chester, a Specialist Psychiatric Nurse, with the idea of creating a supportive and nurturing ‘home from home’ for individuals with a mental health illness. Over the years, the home has helped individuals move to more independent living, develop relationships, find employment, achieve personal goals and live fulfilled lives within their community. Sadly Mrs Chester lost her battle with cancer in 2010, but her caring ethos has continued with compassionate care and the use of the concept of Adult Attachment Theory.

Mike Hennessey, director of adult social care at Bristol City Council, said: “I would like to congratulate everyone at Manor Community Care Home for their recent ‘outstanding’ CQC rating. It is not easy to reach this standard so the staff should be proud of what they have achieved. As a council we hope to see more care homes following this lead.”

The voices of those who use the service were echoed throughout the report including one relative who commented ‘You all do a fantastic job here …it’s always a pleasure to visit’ and that one person wrote to the home and said, ‘Thank you for letting me live here and for all your warm welcomes. All the staff were very nice, bless you all’. The manager, Debra Vowles, was also commended in the report for being ‘the best manager by far’.


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