Leading care provider, Hallmark Care Homes has appointed Malcolm Ross as a non-executive director.
Malcolm, who has 45 years’ operational experience working in the international, hospitality, entertainment and leisure sectors will both inspire and support Hallmark Care Homes to reach their overall goals.
He plans to do so by supporting Hallmark Care Homes’ 15 facilities with their customer service and care provision, helping to create a culture that is essential for consistency, continuous improvement and sustained commercial success.
Malcolm brings with him over 10 years’ experience working at Disney resorts, in both Paris and Orlando, where he was the vice president of resort operations.
He said: “Since I have joined the company, I have been greatly impressed by the culture and passion of the business and I have witnessed high-quality, relationship-centred care being given to our residents in the homes I have visited.
“I am both highly motivated and inspired to help deliver excellence across all of our homes and I know I have made the right decision in joining the Hallmark Care Homes family.”
Dr Terry Tucker, people and performance director at Hallmark Care Homes, said: “We are privileged that Malcolm Ross has joined Hallmark Care Homes as a non-executive director as he brings a wealth of experience to support and challenge us. He has a background of working in luxury hotels and the famous Disney ventures in Paris and Orlando, so offers us a wide range of customer service experience to draw from.”