Fornham House Care Residence, which is part of the Healthcare Homes group, was inspected in October and has now received this positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.
Inspectors visited Fornham House in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all these areas which contributed to the overall grade.
The report particularly highlighted the range of improvements that had been made over the past year. Under the leadership of current Home Manager Irina Catanescu, a number of changes have been undertaken to the facilities and several processes at the home to ensure the quality of service is as high as possible. Inspectors found that “staff were caring and committed and we saw that people were treated respectfully and their dignity was maintained. The atmosphere was of a friendly place and the good relationships between staff, the people they were supporting and visiting relatives were observed throughout the service.”
Managers across the Healthcare Homes Group work with an absolute commitment to the highest quality care. The report recognised this, stating that this ethos was demonstrated throughout the home. They said: “We found staff were patient, kind and caring in their interactions with people and showed an interest in the people they were caring for which was far from being ‘task led’. We saw numerous examples of staff providing compassionate care.”
The report highlighted the Manager’s commitment to providing a service that was tailored to the needs of residents. It highlights, “The provider sent out questionnaires every three months to determine people’s satisfaction with the service and the activities provided. Regular meetings with people who used the service were held in order to get feedback and invite them to share their ideas for any improvements the service could make.”
The comments made by inspectors are reflected in the numerous reviews posted by residents and relatives on the independent carehome.co.uk website, where the home is currently rated as 9 out of 10. One resident commented “Without going to Fornham House I would have been very lonely. The home is very lovely and as a whole, I could not fault the place”
Another reviewer comments that “Although my mother only stayed at Fornham House for a short while, the love and care she received went well beyond our expectation. The staff were always cheerful, respectful and willing to help in any way possible.”
Manager of Fornham House, Irina Catanescu, said: “The entire team at Fornham House are thrilled to have received this positive feedback from the CQC.
“Since joining the home last year, I have focussed on a programme of continuous improvement, and have worked with both staff and residents to ensure we are providing tailored care that responds to the needs of those living with us. It’s very important that we create a ‘home from home’ for those we care for, so we will look to build on this positive work to deliver the best possible service.”
The full inspection report can be viewed at www.cqc.org.uk.