A residential nursing home based in Caister-on-sea in Norfolk has been rated as ‘good’ for the quality of service it provides by the industry’s regulator. Claremont House and Lodge on Yarmouth Road in Caister, which is part of the Healthcare Homes Group, has recently been inspected by the Care Quality Commission (CQC) and has received this positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.
Inspectors visited Claremont House and Lodge in November in an unannounced visit and spent time speaking with staff, residents, the relatives of residents, the registered manager and a range of other team members. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all these areas which contributed to the overall grade.
The home achieved ‘good’ ratings for all areas inspected and the report highlighted that “People received care and support from staff that enjoyed their work and felt valued by the management team. …..We saw that the home was organised and that it ran efficiently.”
Claremont provides nursing and residential care for up to 52 people and has specialist support for those living with dementia. The team looks to provide care that is warm, effective and tailored to individuals. Inspectors recognised this, stating, “During our visit, we saw that staff treated people with respect, patience and warmth” and “People received the care and support they chose…..People and, where appropriate, their relatives, had been involved in the planning of the care and support they required and wished for.”
The positive comments made by inspectors in the report is reflected in the feedback posted by relatives on the independent carehome.co.uk website.
One relative stated “My mother received excellent loving care during her time in Claremont Lodge. The staff were caring and welcoming whenever I visited and always kept me fully informed of any changes concerning her condition. Overall I would highly recommend this nursing home.” Another says “Our mum spent the last couple of weeks of her life at Claremont House and the care and attention she received could have not been better. The compassion and care shown by all the staff to both my mother, my brother and myself far exceeded our hopes.”
Home Manager Christine Morgan said: “I am delighted that the CQC has recognised the dedication and hard work that is carried out by the Claremont team every day. Many of our residents require specialised care to respond to challenging conditions. We work with them and their families to ensure we provide exactly what they need to make their time with us as comfortable and enjoyable as possible.”
“Claremont is a quality care provider because of our team ethos. Every member of staff here is key to its success, along with the care network surrounding every resident. Together we look to find ways of continually improving and providing the best quality service to those we care for.”