The national homecare provider, which cares for more than 8,000 older people across the UK, celebrates this latest outstanding rating with franchise owner Mick Sheehan and his team
The business has received the highest rating possible from the CQC for the quality of its service in its new ‘Ofsted-style’ rating system.
A former soldier and Gulf War veteran, Mick founded Home Instead Senior Care Oldham and Saddleworth, along with wife Jenny, an intensive care sister. This new rating puts his franchise in the top one percent of homecare providers across England.
Mick, 45, set out with the ambition to create a company that gave something back to his local community. He was inspired to go into elderly care after having concerns about the care received at home by Jenny’s grandmother, Beryl Colson.
Father-of-two Mick said: “We felt that the carers who helped support Beryl weren’t given enough time to do their job. They generally didn’t take their coats off and only had time to make microwave meals. Most of all what Beryl would really have benefited from was a brew and good chat.
“I was sure that there must be a better way of delivering care – one that took into account people’s personal preferences and gave them the chance to form relationships with their carers.”
After considering various options, Mick and Jenny decided they wanted to start a business providing homecare in their local community.
Said Mick: “We spoke to various homecare franchisors in our search for the right fit, but it was only when I met with Home Instead Senior Care that I felt we’d hit the mark.
“Home Instead’s ethos of relationship-led, person-centred care really chimed with how I felt care should be delivered. And it wasn’t just an ethos, it was put into practice every day in every single care visit. I felt they were much more in tune with our values, and our experience since has vindicated that.”
The CQC report on Home Instead’s service gave particular praise to the genuine care shown by Home Instead’s caregivers for their clients. In a recent survey 98 percent of clients agreed that their caregivers take a real interest in them as a person.
The inspectors stated in their report that: “The service was extremely caring. Feedback from people was unanimously exceptional, with people confirming they were treated with compassion, patience and respect by staff who had built mutually trusting and meaningful relationships with them.”
His caregiver Kathryn Mills, who helps widower Elijah with things like shopping and collecting his pension, spotted a photo in his house from his time as a Royal Engineer in Belgium during the war. Elijah couldn’t remember the name of the building in the photo and so Kathryn turned sleuth and hunted down the details for him in her spare time. She was able to print off a photo of the building along with its name to take to Elijah on one of her visits.
Elijah was delighted with the photo and said: “I love Kathryn coming round so we can reminisce. We went back 72 years the other day to 1944 when I arrived on the beaches of France.”
In the seven years since it was founded, the company has cared for more than 500 clients, delivering over 180,000 hours of care, and now employs over 50 members of staff.
Mick continued: “We have stayed true to the Home Instead ethos from the start and that has been the driving success behind the business. We’re not a care company, we’re a company that cares. Our visits are always at least an hour which means caregivers have the time to truly get to know their clients and form meaningful relationships with them. We’re thrilled to receive an outstanding rating from the CQC – it’s a real testament to the dedication of our caregivers and management team and the companionship and quality of life they give to clients on a daily basis.”
Home Instead Senior Care MD Martin Jones said: “The achievement of an outstanding rating from the CQC is testament to the absolute dedication of Mick and his team to delivering top quality care. It’s fantastic to see Home Instead Oldham and Saddleworth join our ever growing list of ‘outstanding’ franchises and I have no doubt that they will continue to go from strength to strength in the future.”