Following an unannounced inspection by regulator the Care Quality Commission (CQC), Shaftesbury Court Residential Care Home in Selkirk Drive, has achieved an overall ‘Good’ rating. It also achieved ‘Good’ ratings in all five of the areas inspected by CQC – which assess whether care homes are safe, effective, caring, responsive and well-led.
Speaking about the glowing report, home manager Barbara Sweeting said: “I have an absolutely amazing team here who genuinely care for our residents as if they were members of their own family, so this rating is a testament to them and the fantastic care they provide.
“The positive comments in the report from our residents and their loved ones are truly heart-warming to read, so thank you to all the wonderful people who live and work here and everyone who makes up the Shaftesbury Court family.”
A key area praised by the report was the caring, compassionate and kind nature of the staff at the home. One person told the CQC inspector: “The carers here are beautiful, very nice. They treat me as one of their own.”
Another comment read: “I like the staff – they’re fantastic and I get on well with them. The staff are my friends”, with a relative agreeing: “The staff are wonderful with everyone. I cannot praise them enough. They are full of kindness.”
This was backed up by comments from the team about the pride they felt working at the home. The report quoted one staff member as saying: “I love my job. This is a happy place. The atmosphere is always happy.” A loved one also agreed and commented: “This is a well-run home. The staff all work together well and really seem to enjoy their work.”
Other areas the home was praised for were the quality time each member of the team spends with residents and the safety of residents, with one person quoted as saying: “Everyone is so friendly.” Another person told CQC: “It is safe here. It’s a fantastic place!”
Commenting on the report, 97-year-old resident Vera Hammond (pictured) concluded: “I love living here, all the staff are lovely and are ever so kind, they look after us well and they always find time to sit and chat with me.”