Part of the Caring Homes Group, Marchglen was inspected in October and received top marks. Inspectors assessed two of the four categories, quality of care and support, plus quality of management and leadership, with both gaining ‘excellent/Grade 6’ ratings. All four categories, including quality of environment and quality of staffing were assessed last year as ‘excellent’.
The purpose-built home provides nursing care for up to 36 residents in four small units. Each unit provides different types of care and support, including physical disabilities, learning disabilities and challenging behaviours, for young adults and elderly people.
The Care Inspectorate report praised Marchglen on its ‘range of strengths’ including comprehensive support plans which include examples of DVDs made by residents. Inspectors also commended the high quality and varied menus, and strong self-assessment measures. Additionally, they reported that they were ‘impressed with the centre’s approach to supporting residents and their families with end of life care’.
During their visit, inspectors spoke to six residents, two relatives and a visiting healthcare professional as well as observing practice and concluded: ‘Overall, we were impressed with the range of care and support that was in this service. The staff team appeared motivated, caring and enthusiastic who were well supported by the management structure. People we spoke during this inspection confirmed our view.’
Lorena Love, Home Manager at Marchglen, commented: “We are all thrilled with this fantastic news. There is a wonderful community spirit at Marchglen, with residents, family members and staff all working together to make it a great place to be part of, and it’s lovely to see that reflected in the report.
“This is the second time in a row we have received an excellent rating, which is testament to the hard work of so many people, and the investment that Caring Homes has made in ensuring we have the resources we need to deliver the very best care and support.
“This is so much more than just a job, and I feel honoured to be able to play my part in the work we do every day.”
One of Marchglen’s units, Aberfoyle, was recently a finalist in the Specialist Service/Unit category at the Scottish Care Awards. The unit supports six people living with a learning disability and additional needs who require nursing support.