A residential care home based in Shipdham, Norfolk, has been rated as ‘good’ for the quality of service it provides by the industry’s regulator. Shipdham Manor care home based on Chapel Street in Shipdham, which is part of the Healthcare Homes Group, has been inspected by the Care Quality Commission (CQC) and has received this positive grading.
Inspectors visited Shipdham Manor earlier this month in an unannounced visit and spent time speaking with staff, residents, relatives of residents, the registered manager and a range of other team members. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all these areas which contributed to the overall grade.
The home achieved ‘good’ ratings for all areas inspected and the report stated that “people were cared for by kind and caring staff who listened to people, made them feel valued and treated them as individuals.”
Shipdham Manor provides personal and residential care for up to 42 people, many of whom are living with dementia. As a result, residents require personalised, specialist care, which inspectors noted was delivered in a caring, professional way. The report stated that “All of the staff were observed to support people in a kind and compassionate manner. Staff addressed people in an affectionate tone and displayed warmth towards people when they engaged with them.”
The team at Shipdham Manor believe in person-centred care, designed around individuals, and it was noted that this is demonstrated in every day care provision. The report notes “the staff we spoke with demonstrated they knew people well. People’s life history had been explored and a scrap book put together of pictures that were meaningful to them. Staff told us this helped them facilitate conversations with people and helped them get to know them as a person.”
This positive feedback is reflected in comments posted by relatives on the independent carehome.co.uk website, which currently scores the home as 9.7 out of 10 based on resident and relative feedback.
One relative stated “The home has an extremely personal feel that puts both my mother-in-law and her family at ease; this is reinforced by the disposition of the staff who I have found all, without exception, to be everything I as a family member would want them to be.”
Home Manager Nikki Shaw said: “I am delighted that the CQC has recognised the commitment that the entire team at Shipdham Manor has to delivering exceptional care. Every one of our residents is extremely important to us and has individual needs which we strive to respond to in the most effective way. The comments of the inspectors, and those of the relatives of our residents tell us that we are doing this well. We will now do all we can to look for more ways to develop our staff and enhance our services to make the lives of our residents as enjoyable as we can.”
The full inspection report can be viewed at www.cqc.org.uk