Broadlands, a residential care home located near Lowestoft, has achieved an overall “Outstanding” rating from inspectors for its “exceptional standard of care”. The management team was noted to be “passionate and committed to the service they provided” and staff were recognised as being “highly motivated to provide care that was kind, compassionate and individualised”.
Broadlands is among just 1% of care and nursing homes in the UK that have achieved an “Outstanding” CQC rating. The 52-bed home, located on the North Broads, has adopted the principles of Eden Alternative person-centred approach to care to improve the quality of life for residents and promote independence.
The CQC report found that the home’s culture was “people led, with care workers focusing on what people could do and their level of independence” while the residents were supported to express their views and were “involved in the care and support they were provided with”.
Paul Newman, Chief Executive at Greensleeves Care, said: “Staff and residents are understandably delighted the CQC has recognised the outstanding nature of Broadlands. It is a wonderful home run by a marvellous team. We now have five homes rated outstanding or with outstanding traits. Our collective challenge is to ensure all our homes operate consistently to achieve these standards”.
Home Manager, Anne Maas, said: “We’re all thrilled, it is an achievement for all of us. We can’t replace ‘home’ for people but we want to be the next best thing and we make life here what people want it to be for them. The staff work hard to build relationships with our residents and we make sure we adapt our routines to meet their needs, rather than the other way round.”
Care Quality Commission inspectors, who visited the home in July 2016, rated Broadlands on five key areas with an overall rating of “Outstanding”.
Clive Rushworth’s mother, Violet, has been living at Broadlands since February after a stroke and series of falls made it impossible for her to live at home.
“We saw 24 other homes and this was head and shoulders above the rest,” Mr Rushworth commented. “My wife and I are senior social work managers and we were impressed by how friendly and open the staff were – all of our questions were answered straight away and we were given the chance to talk to residents.”
“My mother has very individualised care. They offered to take her to church, something that’s really important to her, but at 93 she finds that quite challenging so they hold a Holy Communion service at the home. They always treat her with dignity and respect and it gives us great peace of mind.”
Residents were said to “plan their own care” and be in control of shaping the service they received. One way the home does this is by encouraging them to be involved in the interviewing and recruitment of staff.
Anne Maas, said: “We never rest on our laurels. We always want to make Broadlands what residents want it to be. That means we are always changing and looking to do things better than we did the day before.”