The swift action of a specialist dementia care home to rectify an unsatisfactory and inadequate inspection report has turned it into a model of Improvement in practice, for the care industry.
The turnaround of Upperthorpe’s Leahyrst Care Home in just five weeks was led by new manager Adele Stokes.
The Lord Mayor of Sheffield, Councillor Denise Fox, met staff and residents and was one of the first visitors to the improved home.
Manager Adele Stokes said: “Only by working very closely and transparently with the Care Quality Commission, Clinical Commissioning Group and Sheffield City Council were we able to achieve such positive results, in a relatively short period of time. Their support and invaluable expertise has been exceptionally beneficial”.
Her dedication to duty received high praise from Roy Young – Managing Director of Broomhill-based Silver Healthcare Limited that also run two other sites in the city.
He said: “Adele’s knowledge, drive and compassion can only be described as exceptional. She has completely changed the culture of the home. She is truly inspirational – she even moved in to the home 24 hours a day to ensure she could address all issues that arose and maintain the safest possible environment.
“Adele and her team are leaving no stone unturned as they continue to meticulously address and rectify all areas that need attention.
We’ve been providing good care in Sheffield for the past 30 years and have never received such an unsatisfactory report before.
Adele Stokes has worked in public and private care sector for the past 33 years.
She said: “Every resident we deal with is “someone’s loved one” and our behaviour and standards must reflect that constantly without question. You cannot compromise on respectful and dignified care; it should be the very essence of all that we do”.
“I’ve seen practice that has brought me to tears in my career – that would never ever happen on my watch. I demand nothing but the very best for the Residents and families that put their trust in us. We’re in a very privileged position being allowed to care for people’s relatives and it is a true honour to impart the knowledge gained in turning around Leahyrst to other care providers.”