The super 7 ratings pay testimony to the national elderly homecare provider’s mission – to change the face of ageing and to its ethos of delivering dignified, relationship-led care.
The ratings also recognise Home Instead Senior Care’s commitment to providing care that passes ‘the Mum Test’ – the standard of care you would want for your own loved one or indeed yourself.
Thrilled with the rating itself, and by the fact that she has also become the first homecare provider in Gloucestershire to receive a CQC Outstanding, Amanda Hamer who owns the Cheltenham and Cotswolds office, said: “We believe in personalised care that should reflect elderly people’s wishes and dreams. Receiving this rating is validation that we deliver on what we promise here.”
Amanda opened her business in August 2011 after working as a corporate director in local government.
Inspired to make a new start in elderly care by her sister, who works with older people in Occupational Therapy, and her sister-in-law, who manages a hospice, Amanda felt she wanted a career change that would see her working with older people and putting something back into her local community too.
Added Amanda: “To us, homecare comes in different shapes and sizes. Our aim has always been to be outstanding at what we do – now that’s official. And we are the first homecare provider to be outstanding in Gloucestershire too which makes it a double achievement.”
Her elderly clients and their families commended the standards of care to the CQC inspectors, with comments in the report including:
· “Staff at every level wanted people to be happy and live a life that was meaningful and fulfilling.”
· “Your approach and philosophy really sets you apart.”
· “We really value what you do and how you do it.”
Amanda has also strived to be an employer of choice in the locality and was touched by her CAREGivers’ comments to CQC inspectors, who said:
· “I love helping the people I work for.”
· “I am very proud to be working here.”
· I love working here.”
Amanda added: “My CAREGivers are the face of Home Instead Senior Care and my office team is the backbone. This Outstanding Rating, a first for homecare in Gloucestershire is testament to their belief in, and commitment to, care that passes the ‘mum test’.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care at the Care Quality Commission, said: “I am struck by the extent to which the service goes that extra mile and places the people it supports at the centre of everything it does.
“What really impressed me from reading the inspection report and speaking with those involved in the inspection was the level of personalised support that people received, from staff who had the right skills and who treated them with kindness, compassion and dignity. For people using its services in their last days this homecare service worked above and beyond to ensure peoples’ wishes were met. Reading this I found it incredibly moving.’
Home Instead Senior Care’s Outstanding Ratings timeline:
1) Jan 2015: West Lancashire and Chorley Gail and Robert Godson
2) February 2016: Wimbledon and Kingston Clare Jefferies
3) February 2016: Durham Trudi Jameson
4) May 2016: Exeter and East Devon Mark and Vanessa McGlade
5) July 2016: East Notts and Melton Mowbray Richard and Jo Aram
6) August 2016: Rugby Sarah Slater
7) October 2016 Cheltenham and Cotwolds Amanda Hamer