A Suffolk residential nursing home has been rated as ‘good’ for the quality of service it provides to older people. Aldringham Court Nursing Home in Aldringham, near Aldeburgh and Leiston, which is part of the Healthcare Homes Group, has recently been inspected by the Care Quality Commission (CQC) and has received this positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care. Aldringham Court provides accommodation and personal and nursing care for up to 45 older people.
Inspectors visited the home in August in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all of these areas which contributed to the overall grade.
The report comments on the positive changes that Home Manager Fiona Smith has made within the home and the welcoming atmosphere that residents, staff and relatives enjoy. It states that her “clinical knowledge and skills has enabled them to monitor and drive improvements in the quality and continuity of nursing care people received. Staff were working as a cohesive team, which supported the friendly and welcoming atmosphere.”
Inspectors noted the extremely positive feedback that was given to them by service users, health professionals and relatives, reporting that “People and their visitors were complementary about the relaxed atmosphere of the service and welcoming, friendly staff. Staff had good relationships with people who used the service and their relatives……. Staff interactions with people were caring, respectful and supported people’s dignity.”
The findings of inspectors are reflected in the comments made on the independent carehome.co.uk website which include such feedback from residents as “I’m very happy here. The general atmosphere is happy and relaxing. The staff are helpful and attentive and treat me with respect.” A relative also commented “we have nothing but praise for the kind, patient and caring staff….also the equally kind and approachable new manager. They have made this transition for our Mum as painless as possible, treating her with dignity and respect.”
Fiona and her team will now look to build on the positive work underway at Aldringham Court, finding new ways to connect with residents and further improving the skills and awareness of staff. Fiona said: “We take feedback from inspectors, residents and relatives extremely seriously as we need to be sure that we are doing everything we can to care for our residents in the best possible way.
“I am delighted that we have been rated as ‘good’ and that the efforts of everyone at Aldringham Court have been recognised. We are extremely passionate about our work, and are responsible for the day to day care of people who are in need of support. We are committed to treating our residents with the utmost respect and care and we will be using the report and its recommendations to guide our work going forward.”