A residential nursing home based in Witney, Oxfordshire has been rated as ‘good’ for the quality of service it provides by the industry’s regulator. Cedar Court Care Home on Cedar Court in Witney, which is part of the Healthcare Homes Group, has recently been inspected by the Care Quality Commission (CQC) and has received this positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.
Inspectors visited Cedar Court Care Home in July in an unannounced visit and spent time speaking with staff, residents, the relatives of residents, the registered manager and a range of other team members. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all these areas which contributed to the overall grade.
The home achieved ‘good’ ratings for all areas inspected and the report particularly highlighted the excellent training, support and development opportunities provided to staff, which they described as a “learning environment” to ensure they are equipped to provide the specialist care required by residents.
Cedar Court provides nursing care for up to 63 people whose care needs are associated with physical needs, mental frailty and/or dementia. The staff looks to provide positive, innovative ways of making life at the home as comfortable and stimulating as possible and the report recognised this, outlining the care that had gone into the interior design of the building. It stated that “each floor of the building had been designed with regard to people’s conditions and needs” and it highlighted the themed rooms, which have been designed to replicate a garden and the seaside. It states “it provided people with sensory stimulation but also helped them relax and evoke their memories.”
The report recognised that “People using the service and their relatives spoke very positively about staff and the care they received” and this is reflected in the feedback posted by relatives on the independent carehome.co.uk website.
One relative stated “A warm welcome awaits anyone who needs to access this service. …. The staff are all very welcoming and bent over backwards to accommodate my aunt very quickly.” Another praised the home, stating “All the facilities, as far as I have seen them, are maintained at a high standard; but even more striking than this is the human quality of the care provided, without which even the best-managed facilities would be missing something vital.”
Home Manager Kate Pearson said: “I am delighted that the CQC has recognised the dedication and hard work that is carried out by the Cedar Court Care Home team every day. Our residents require specialised care to meet their needs and we are absolutely committed to ensuring that this is delivered with the utmost respect.
“Providing quality care is about understanding how we can help our residents, finding ways to make their lives as comfortable as we can. We will continue to look for even better ways to do this, working as a team to build on the good work already underway.”