The Malthouse residential care home in Gillingham, Dorset, has been awarded with the highest possible rating for its end of life care. The home, which is part of the Healthcare Homes Group, provides specialised care for the elderly and has been inspected by experts from The National Gold Standards Framework (GSF) and awarded ‘Beacon’ status – the highest possible ranking.
The GSF is a national training and accreditation scheme which helps staff in a range of care settings across the UK to provide a gold standard of care for people nearing the end of life.
The Malthouse enrolled in the GSF accreditation scheme in 2013 and has undertaken a full training programme, embedding the gold standards throughout the home. The first award attained for end of life care was at Commend status and having reaccredited three years later, the team is proud to have achieved Beacon.
Inspectors assessed the home against 20 standards of best practice, including whether the preferences and wishes of residents were respected and carried out, and how the home sustains and builds on its good practice to ensure the highest quality standards are met.
The report commented “the GSF is truly embedded in this residential home. The residents enjoy an excellent ratio of staff to residents, it is a pleasure to visit a home with no staffing issues.”
Inspectors called the home “warm, friendly and welcoming” and stated that “The management and staff are firmly committed to GSF as a way of life, ensuring through activities, outings, parties and entertainments that residents live well until they die.”
The report also highlighted the quality of the relationship between staff, residents and relatives, commenting that “because the staff are very local they are a very stable workforce, this enables staff and residents and relatives to form close bonds. One relative spoken to said that his mother was treated with great respect and love and he felt so reassured about her care when he was abroad, he described the home as excellent.”
The Malthouse management team will be formally presented with their Beacon status at a special presentation event in London on Friday 30th September.
Home Manager Claire Stredwick said: “I am absolutely delighted to have received this recognition from the GSF team. Enrolling in the GSF programme was extremely important to us so that we could follow best practice to take our care standards to the highest level. We are responsible for the support and care of people at their most vulnerable, during the end of their lives, and we pride ourselves on making this time as comfortable and dignified as we can.
“Our new Beacon status is recognition of the professionalism and dedication of every member of the Malthouse’s team, who care so much for our residents and will do all they can to further improve the service we provide.”