A West Felton care home is celebrating after receiving a clean bill of health from the Care Quality Commission (CQC).
The Court, which is operated by Akari Care, was rated ‘Good’ in all categories set out by the independent regulator. The CQC judges a care facility on its safety, effectiveness, level of care, responsiveness and leadership.
The inspector, who carried out the unannounced inspection, said: “People found staff caring and kind. Staff had formed positive working relationships with people and their relatives and provided a warm and welcoming atmosphere. Staff were respectful and promoted people’s dignity and independence.”
Resident comments in the report included: “They (staff) know everything I need and understand me. They care for me and I feel safe here,” and “The staff are very busy but they always have time to have a word with you.” The report also said: “One person told us the staff were lovely and their relatives always felt welcome when they visited. They said, “I don’t think I could be in a happier place”.
Relatives of the home’s residents added: “It is always welcoming and calm,” and “They [staff] always have time to talk to you and make you feel welcome, whatever time you visit.”
Rose Johnson, home manager at The Court, said: “We are delighted to have received such a glowing report by the CQC, which is fantastic news for the home and our staff. Our number one priority is providing a first class service to our residents, and this latest recognition is down to the hard work and commitment displayed by our team of healthcare professionals.
“While it is very pleasing to receive such positive comments from the CQC, our residents and their family members, we won’t rest on our laurels and will build on this inspection by continuing to improve and deliver an exceptional service to our residents.”
The Court provides nursing care for up to 36 residents.