A leading home care provider has been recognised for the high standards and quality of services they provide to people in South Gloucestershire.
Bluebird Care received an inspection from the Care Quality Commission recently reporting on all aspects of the service
An extract of the report says:
“We contacted six people who use the service as part of our inspection. All had positive comments about the care they received and told us that they were treated with dignity and respect. One person told us; “I cannot fault the staff at all, they are so kind and friendly. All the staff I have met have the right attitude to caring. If I am not happy about anything at all they do their very best to cheer me up, and I consider the staff that come to me on a very regular basis to be my friends”.
Another added, “When I am not well the girls call in to see me extra to check I am alright, in between their other calls. They really care about me.”
Providing care in the community throughout the whole of South Gloucestershire, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers. The business is owned and operated by Jack and Sophie Whitfield – who are both passionate about providing high quality care for local people.
Inspectors from the regulator visited the area over the sprig to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.
As well as the high quality provision of personal care, the report also highlights the positive work that has been done to include customers in the day-to-day decisions about the care they receive.
The report included a quote from a customer who said:
“I was very much involved in setting up the service I needed to be able to stay in my home. We agreed on what help Bluebird [Care] would provide me with and that is exactly what I get. As things have gone along I have needed more and more help. Initially I was only having help three times a week and now I need help every day in the morning and evening. They came from the office to make the arrangements.”
Inspectors then went on to add:
“All the people who completed the CQC survey forms said they were involved in decision making about their care and support needs and knew how to raise any concerns or complaints they may have. Staff who completed CQC survey forms all felt the manager was accessible, approachable and dealt with any concerns they had.”
The Care Quality Commission’s positive report allows the organisation to stand out from other providers of care across South Gloucestershire.
With the local office based in Chipping Sodbury, care is provided in Charfield and Thornbury, from Almondsbury to Yate, and from Kingswood to Marshfield, as well as all the surrounding towns and villages.
Managing Directors Jack and Sophie Whitfield were delighted with the report. They said:
“We offer a professional service, and we judge ourselves daily by the standard of care we are actually delivering.
We’re delighted with this positive news from the CQC. We always felt confident we were providing a high quality standard of care, but it is encouraging to have that recognition from our national regulator.
To have received such a glowing report is credit to the hard work of our care workers who always go that extra mile to ensure the people we look after have everything they need.”
Bluebird Care provides professional care staff who visit older and disabled people in their own homes. Care visits can last for as half an hour or an hour at a time up to full time live in care.