Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-113543666
Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Mill Green was rated Outstanding overall, Outstanding for being caring, effective and responsive and Good for being safe and well-led.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were impressed by the level of care observed at Mill Green.
“People were at the heart of the service. Staff understood the importance of being partners-in-care with people who lived at the home. People were supported to maintain their preferred and familiar routines and habits, which made them content and relaxed. Staff took time to understand people’s histories and dreams and encouraged them to be ambitious in making decisions about their lives.
“The range of staff skills and specialisms ensured the best possible care and support. Healthcare professionals made special arrangements to support people with life limiting conditions, in recognition of the quality of care they received at the home.
“The service had a very caring environment. People took pleasure in staff’s
thoughtfulness and kindness and valued their friendship. Care staff valued people’s experience and opinions and encouraged them to live with meaning and purpose every day.
“People and relatives told us the home felt like a safe place to be. One person told us, “I’ve not felt safer in a long time.” They told us this was because they knew the staff were genuinely concerned about their welfare.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”