Hackney care agency is rated overall Inadequate by CQC

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care agency-care industry newsFirst Choice Home Care & Employment Services Limited – Hackney is rated overall as Inadequate by CQC

A care agency providing care to people in their homes in the London boroughs of Hackney and Camden, north London, has been rated overall as Inadequate by the Care Quality Commission (CQC).

During an inspection in May and June 2016 CQC inspectors found that First Choice Home Care & Employment Services Limited – Hackney, was rated Inadequate for being Safe, Effective, Responsive and Well-led. It Requires Improvement for Caring. To read the full report and ratings for all key services click on this link http://www.cqc.org.uk/location/1-120360399

At the time of our inspection, the service was providing support to 429 people. CQC inspectors found the service did not have appropriate systems in place to protect people from harm.

People who lived with specific health conditions had not had the risks associated with these conditions assessed and care plans were not developed to ensure their safety and welfare.

In addition appropriate policies and procedures were not in place to ensure that people received their medicines safely and effectively.

There was no overall leadership of the service in place. Quality assurance and management systems were not in place to monitor the care provided to people who used the service.

Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, said: “People who use domiciliary care services rely on their carers to support them with their daily lives. They are entitled to services which provide safe, effective, compassionate and high quality care.

“It is a matter of concern that the provider, First Choice Home Care & Employment Services Limited, has let down the people in its care.  This must not continue.

“We expect providers whose services have been rated Inadequate to make significant improvements within six months. If not enough improvement is made within this timeframe we will take action in line with our enforcement procedures to begin the process of cancelling their registration – in effect preventing the provider from operating this service.”

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