The Care Quality Commission has found the quality of care provided by SDS Care Limited, Lutterworth and Rugby, to be Outstanding overall following an inspection carried out in March.
Lutterworth and Rugby is registered as a domiciliary care agency providing support and personal care to people living in their own homes in Lutterworth and Rugby. It is part of the Home Instead group of care services and on the day of CQC’s inspection there were 43 people using the service.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-1870821839
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Lutterworth and Rugby was rated Outstanding overall, Outstanding for being effective and well-led and Good for being safe, caring and responsive.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We were impressed with what we found during our inspection of Lutterworth and Rugby and inspectors saw people being cared for and supported by staff who had excellent and innovative training who understood how to meet people’s individual needs.
“Those using the service and their relatives were consistently complimentary and positive about staff and said they were always treated with dignity and respect. They said the care and support they received had a significant and positive impact on their lives.
“Staff supported people to have meals they enjoyed and to access health services when they needed them. They had training about people’s medical conditions, were able to recognise if a person’s health deteriorated and took appropriate swift action to ensure people received the help they needed.
“Staff were matched with people using the service so they were supported by staff who naturally empathised with the individual needs of a person.
“The manager also actively promoted values of compassion and kindness in the service and people who did not display these characteristics in interview were not recruited to the service.
“People using the service contributed to the assessment of their needs, knew how to raise concerns and they were confident any concerns raised would be taken seriously. However, people we spoke to said they had never had a reason to raise a concern.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Home Instead Senior Care operates a number of care services across Britain and this is the sixth of its services to be rated Outstanding following a CQC inspection.
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“I am delighted Home Instead Senior Care has achieved a sixth outstanding rating following our recent inspection at its Lutterworth and Rugby branch.
“We have rightly set the bar high for services to be rated Outstanding. It is good to see excellent leaders at Home Instead who value and care for their staff and focus on a truly person-centred approach meeting that high standard and providing great care for the people they support.
“Everyone deserves to experience care that we’d all be happy for any of our loved ones to receive and I wish Home Instead Senior Care all the very best in continuing to make the ‘Mum Test’ real.”