The Care Quality Commission has found the quality of care provided by Guyatt House in Burwell, Cambridge, to be Outstanding following an inspection carried out in March. Guyatt House Care Limited runs the service which is registered to provide accommodation and non-nursing care for up to nine people. There were nine people with a learning disability living in the home at the time of CQC’s inspection.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published at: http://www.cqc.org.uk/location/1-114180661 Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Guyatt House was rated Outstanding overall, Outstanding for being safe and caring and Good for being effective, responsive and well-led.
People who used the service told inspectors they liked living at Guyatt House and saw it as their home. They also spoke fondly of the staff at the home who were seen to be being kind and compassionate.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We found that people using Guyatt House were involved in making decisions about all aspects of their care.
“Healthcare professionals felt the home was well managed, had good staff who continuously strived for improvement and the feedback we received from people using the service and their relatives was overwhelmingly positive.
“The service provided excellent and innovative care and supported people to enable them to live fulfilled and meaningful lives in a way they wanted. People were encouraged to take part in activities at the home and in the community, go to work and to be as independent as possible.
“We observed staff talking with one person who was getting ready to go to work. The staff member reassured them they would pick them up at the end of their shift and checked they had a card in their pocket for reassurance. The card read: “I do not need to worry, they will not forget me.” The staff member explained that if the person was worried while working they could look at the card and to give them the reassurance they needed to carry on working.
“Inspectors found that staff were caring and compassionate and people’s privacy and dignity was respected.
“The home owners ensured staffing levels meant people received the support they required when they needed it. Thorough recruitment practices protected people from being cared for by staff without the appropriate skills and experience to meet their needs, and those living at the home were involved in recruiting new staff.
“The home’s vision and values were person-centred, making sure people were at the heart of the service. Innovative ways of including people in planning their care, gaining their views and in choosing activities were used and all of this meant people received a high standard of care.
“This is why Guyatt House has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. “An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”