Norfolk’s Meadow House rated “Outstanding” by CQC


MeadowHouse_CQCOutstanding_webSwaffham’s Meadow House nursing home, which is part of the Healthcare Homes group, is delighted to announce it has been rated as outstanding by the Care Quality Commission (CQC).  The home, which is part of the Healthcare Homes Group, is the first care home in the county of Norfolk to receive the highest possible rating from the industry regulatory body.*


The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.


Inspectors visited the home in May this year and spent time speaking with staff, the relatives of residents and the registered manager.   They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led, providing detailed ratings on all these areas which contributed to the overall grade. After two days of inspection, Meadow House was rated as outstanding.


The report highlighted the exceptional quality of care, commenting that ‘people were supported by very kind, caring and compassionate staff who often went the extra mile to provide them with excellent, high quality care. This high standard of care enhanced people’s quality of life and wellbeing. The staff were extremely passionate about providing people with support that was based on their individual needs, goals and aspirations.’


Situated on the outskirts of Swaffham, Meadow House offers dedicated care for people with a physical disability, specialising in care for people with Multiple Sclerosis.  Opened in 1989, it has built up an enviable reputation in both the local and wider community for its high quality care.


Meadow House is managed by Maria Seitan, who has been working for Healthcare Homes for 6 years and has been based at the home for 18 months.  She manages a team of 72 staff members who pride themselves on their commitment to providing a home-from-home environment for those they care for.  The report stated that ‘there was a strong culture within the home of treating people with respect. The staff and the registered manager listened to people, offered them choice and made them feel that they mattered.’


The team are passionate about the provision of enjoyable activities for their residents and have created excellent links with local communities. Throughout June charity events were held for the MS Charity Trust including a ‘virtual bike’ ride in which the residents took part, a ‘royal’ garden party and a charity sky dive to raise money for the charity and awareness of the condition.  The report recognised this, stating “People had access to activities that complemented their individual hobbies and interests…[and]….were supported to participate in community events and other events that were important and meaningful to them. This provided them with a sense of purpose and wellbeing.”


Maria commented: “I am absolutely thrilled to have received such a positive report. We have a magnificent team of staff here and I am delighted that their dedication and compassion has been recognised by the Care Quality Commission.  We will continue to remain 100% focused on delivering the highest standards of care – where dignity is respected, where talents and interest are encouraged and where life is lived to its fullest potential.”


Mike Osborne, Group Managing Director of Healthcare Homes said “I would like to congratulate Maria and the team on receiving their outstanding rating.  This is a clear reflection of the professionalism and dedication that goes into the work carried out at Meadow House every day.


“We pride ourselves on operating homes that deliver exceptional standards of care for our residents. This is only possible with the work of fantastic managers and staff who take such pride in the care they provide.  It is essential that our industry is regularly inspected and held to account for the service we provide and I am delighted that the exceptional standards at Meadow House have been recognised in this way.”


The full CQC report can be accessed here


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