Midland Care (UK) Limited is registered as a domiciliary care agency providing personal care to people who live in their own homes. There were 20 people using the service when CQC inspected.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-469910143
Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Midland Care (UK) Limited was rated Outstanding overall, Outstanding for being caring and well-led and Good for being safe and effective and responsive.
Deb Holland, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We were impressed with what we found during our inspection of Midland Care (UK) Limited and inspectors were struck by how caring staff were to those using the service.
“The culture of the service was to provide a high quality and personalised support to people. Staff were well trained and supported to provide the best possible care to people.
“People and their relatives spoke highly of staff and were consistently complimentary about the kindness of staff and of feeling involved in their care. Staff were described as going ‘over and above’ their roles to provide a good service.
“Inspectors heard from people using the service that they had never experienced a missed call and staff attended the calls at the appropriate times; often staying longer than scheduled. People received care and support from staff that knew their needs and were able to meet all their physical, emotional and cultural needs.
“We found that people were protected from harm because the systems in place to identify and manage risks associated with their needs were robust and staff were able to recognise signs of abuse and harm. They also knew what actions to take to keep people safe.
“People were involved in identifying their needs and arranging how they were to be supported and those using the service, and their relatives, said the service was responsive to their needs and they were continually asked for their views about whether their service could be improved.
“Systems were in place to ensure that the registered manager was in regular contact with people so that they knew if staff were providing the care people needed.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”