Care Management Group (CMG), a leading provider of learning disability care, has launched the first of its ‘Driving up Quality’ road shows, which will be used to further improve the great quality of care already on offer at its services.
The pioneering road shows, which will cover all five of the regions in which CMG works, provide tools and advice to staff as well as the individuals CMG supports on how to further the quality of care on offer in their individual services.
The first of the five road shows, held for the Surrey/London Region was a huge success, with over 100 attendees including, staff, regional directors, service users, families and external professionals.
This sector-leading initiative provides the opportunity for staff, service users and directors from across the country to learn from each other’s experiences and share best practices, with the end result of enhancing the quality of care at an individual level.
For example one service user from CMG’s Sutton service shared their experience of losing six stone in weight, as a direct result another service user left the road show saying they felt really positive about losing weight and getting a job.
The road shows focus on five key areas identified as vital for service users: coping with emotions; being healthy; relationships; being out and about and gaining employment, and provide practical activities such as smoothie making as well as discussion and information on experiences of best practice.
As a result of the discussion staff and service users make ‘pledges’ in one or more of the five areas, these will be monitored by CMG’s Regional Directors for progress and achievement, allowing them to ensure that successful experiences can be spread widely across services.
The road shows are an important part of CMG’s longstanding commitment to driving up quality in care. In 2013, along with group of other leading care providers, CMG developed and launched the Driving Up Quality Code which was praised by then Care Minister, Norman Lamb, for making a real difference to ensuring high quality learning disability care provision across the country.
The first roadshow received great feedback from staff and service users alike.
One member of staff said:
“Really good, gave service users a lot of information and made it personal to everyone.”
Jawahar M Dhutia, Contracts Manager, Hertfordshire County Council, said:
“An excellent day with great information with different groups of people – service users, staff and family. The 5 areas covered gave a very comprehensive exposure to issues that matter.”
Peter Kinsey, Chief Executive of CMG said:
“At CMG the people we support are the absolute priority and ensuring we provide them with the highest quality of care is the driving force behind everything we do.
“These road shows are part of our commitment to ensuring we are at the forefront of the sector in communicating with staff and service users across all our communities, enabling us to share best practices and bring to the table new ideas to enhance our care offering even at the individual level.
“The first proved to be a great success and we look forward to travelling across the country to continue this momentum.”